Daily Archives: March 9, 2010

JD Power CSI Rankings

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Mercedes-Benz has moved back into the top 10 in Customer Service Index (CSI) for the first time in a decade.  We jumped 3 spots from 12th to 9th with a total improvement of 14 points.  This marks the 3rd year in a row that we have improved our ranking.  During this same time, we saw both BMW and Audi fall in their rankings.

This is a great example of Mercedes-Benz commitment to provide a better customer experience in both sales and service to new, current, and previous Mercedes-Benz clients.

Mercedes-Benz Sales Feb 2010

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Mercedes-Benz reported sales of 15,385 new vehicles for February 2010.  That’s an 8.4% improvement over February 2009 and 24% increase on a year-to-date basis.

Top 3 selling vehicles were the C Class (up 6.4%), the new E Class (up 92.2%), and the GLK (up 10.8%).  Year-to-date Mercedes-Benz USA reported 30,543 new vehicles sold.

Mercedes-Benz CPO program was also up for February 2010, reporting 6,153 vehicles sold, a 6.2% increase.